Terms Of Use
Our terms cover what you may do with your account; this page covers what we do with your details. Clauses that touch both are worded to match.
LEGAL REFERENCE
Your Privacy Policy, Written In Plain English
This page sets out exactly what we hold about you, why we hold it, and how to have it changed. You'll find registration data, JazzCash, Easypaisa, SadaPay and...
Account DetailsPayment RecordsDevice SignalsConsent Choices
Jurisdiction Wording And How It Applies To You
Where local law permits, we process your details on the basis of your consent and the need to run your account. If you sign in from Pakistan, the rules that govern your data also depend on the region you live in, so some clauses shift slightly for supported regions. We never sell your records to outside advertisers. We share the minimum needed
with payment partners so your JazzCash, Easypaisa, SadaPay or Raast transaction settles and shows on your statement. You can ask us to correct, export or erase what we hold, and we answer inside the timelines the applicable law sets. When a rule changes we update this page and flag the revision date at the top. If a clause reads oddly, write to
our privacy desk.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HOW WE CHECK
Who Checks This Policy Before It Ships
Every update passes three pairs of eyes: the team that writes it, our data protection lead, and an outside lawyer familiar with Pakistani rules on consumer data. We record what changed and...
Plain-Language Drafting
Clauses start as the explanation we would give on chat, then a lawyer tightens the wording. If a sentence needs a second read, it goes back for a rewrite.
Named Data Lead
One person owns this page. They sign off every change, keep the revision log current, and answer internal questions about why a clause reads as it does.
Outside Legal Check
A Pakistani practice reads each version against local consumer data rules. Their feedback lands before publication, never after, so you do not read a clause we already know needs fixing.
Partner Alignment
Our JazzCash, Easypaisa, SadaPay and Raast connections are checked with the partners themselves, so how we describe shared data matches what happens on a real transaction.
Change Log Discipline
Nothing is edited silently. Each version carries a date, and older drafts stay on file so anyone can compare what the page said last month with today.
Support Briefing
Chat and email agents are briefed on every update before it ships, so when you ask why we hold a particular detail, the person answering knows.
ACROSS OUR PAGES
How This Page Lines Up With Others
Privacy sits beside our terms, cookie notice and payments pages, and they have to agree. Where one page states a retention window, the others use the same number. Where we name a...
Cookie Notice
The cookie page lists what loads on your device and why. It uses the same consent switches described here, so opting out in one place applies in the other.
Payments Page
Withdrawal timing and verification steps appear on both pages in identical terms. If payments says a check takes a set number of hours, this page repeats it.
Account Security
Sign-in, two-step verification and device history live on the security page. This policy only adds why those logs are kept and how long they stay.
Promo Rules
Promo terms sit on their own page, but the data they lean on, such as wager history, is described here using the same retention windows.
Identity Checks
Verification compares your name against your ID. This page explains which documents we store, for how long, and what happens to copies after your account closes.
Contact And Complaints
Complaints reach the same team that handles privacy requests. Escalation steps and response windows are listed on both pages, so the path is never a mystery.
PAGE LAYOUT
The Blocks You Will Find On This Page
Scroll this page and you see the same furniture each time we publish a legal update: a revision strip at the top, short clause headings you can scan...
Revision Strip
A dated bar at the top shows when this page...
Clause Headings
Each block carries a short heading, from account data to...
Consent Panel
Marketing messages and non-essential cookies sit behind switches inside your...
Request Button
Copy, correction and deletion requests start from one button in...
Retention Grid
A simple grid lists how long we hold each record...
Partner List
We name the processors we work with, including the local...
Privacy Policy Questions We Get Asked
Your phone number or email, name, date of birth, region and device signals such as browser and IP address. Once you move funds, we keep the payment reference returned by JazzCash, Easypaisa, SadaPay or Raast.
Only with processors that make the service run: payment rails, identity verification partners, hosting and fraud checks. Each receives the minimum needed, and none may use it for their own marketing.
Transaction and verification records stay for the period local rules require, usually a set number of years. Everything else, including chat transcripts and marketing preferences, is deleted or anonymised once that window passes.
Yes. Start a request from your account area, or write to the privacy desk. We confirm your identity first, then send a copy in a readable format, normally within a few working days.
Switch them off in your account settings, or reply to any message asking us to stop. We action that within a day or two. Service messages about your account and withdrawals still arrive, since they keep it running.
We post the new version here with a fresh revision date and summarise what moved. If a change is significant, we flag it inside your account before it takes effect, so you can object or close your login.